Support

Email us at support@photofit.live. Please include your app version, iOS version, the error code if you saw one, and the size limit and format you chose. We don't need your photo, and we will never ask for your password or payment details.

Why didn't my photo fit?

Some limits are too small for a photo at its current dimensions. PhotoFit then offers one-tap fixes: allow smaller dimensions, or switch to HEIC or JPEG. PNG is lossless, so it can only get smaller by reducing dimensions.

How are sizes measured?

PhotoFit uses decimal units, like most websites: 1 KB is 1,000 bytes and 1 MB is 1,000,000 bytes. It aims slightly below your limit and checks the exact byte count before showing Ready.

Live Photos, RAW and animated images

For Live Photos, only the still image is exported. RAW and animated images aren't supported yet. If a photo is stored only in iCloud, your iPhone needs to download it first, so check your connection.

My Pro purchase is missing

Open Settings in PhotoFit and tap Restore Purchases. Make sure you're signed in with the same Apple Account you used to buy Pro.

Refunds

Purchases are handled by Apple, so refunds are requested from Apple at reportaproblem.apple.com.

Error codes

• E101: The file is empty.
• E102: The file couldn't be read. It may be damaged or only partly downloaded.
• E103: Animated images aren't supported yet.
• E104: RAW photos aren't supported yet. Export as HEIC or JPEG first.
• E105: The image is larger than 100 megapixels.
• E201: The photo couldn't be decoded.
• E202: Not enough memory to process this photo. Close other apps or choose smaller dimensions.
• E301: The photo couldn't be encoded.
• E401: Your iPhone ran out of storage.
• E402: The result couldn't be saved to temporary storage.